Terms of Use/Terms of Service/Terms and Conditions

Last Updated: 15/04/19

The contract below outlines SimpleStay’s terms of service (“the Agreement”). By using SimpleStay’s products and services (“the Services”) you agree and acknowledge that you have read and accept this Agreement in its entirety, and agree to be bound by its terms. These terms of service apply to all clients of the Services, including clients who have purchased additional products.

Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, clients and others who access or use the Services.

By accessing or using the Services you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access or use the Services.

General Introduction

  • SimpleStay Ltd. is a company that assists students find housing in the Netherlands and also helps them with their initial integration in the country ( the “help”consists of sharing general information about the registration procedures, how to open bank account, best use of transportation services, places to visit, information on student housing, student life and any other information that might be requested from the clients regarding their stay in the Netherlands which is in our knowledge and is legally allowed to be shared ). SimpleStay does not own any property nor has any kind of legal agreement with private landlords to represent, in any commercial way, them and and their properties. All the properties that SimpleStay offers to its clients are found by its employees only and after an assignment and criteria have been received from the clients.  The assignment is received and count as an official agreement of service, only after the client has gone through the complete registration procedure on the website, has paid for the services and has read and agreed with our “Terms and Conditions” and “Privacy Policy”.

  • In helping students find accommodation in the Netherlands, SimpleStay Ltd. acts as a mediator between the students/clients and the rental agencies, landlords and owners in the formation of the Agreement between them with the purpose and goal of renting a room/apartment/house. Simplestay is explicitly not part of the Agreement which is established when the student signs a rental contract with the renter. SimpleStay shall not be held responsible, if any damages, fraud or inconsistency occur before, during or after the contract is being signed by the two parties mentioned above ( namely the landlords/housing agencies and the clients/students).

  • The present General Terms apply to all services and offers that are performed or done through mediation by SimpleStay, for every housing or integration assistance, either by phone, skype or by email and any Agreement. Deviations from these General Terms can only be agreed upon in writing and then only when validly signed. In such case, all remaining provisions of these General Terms will apply unabated.

Terms of Service

Purchase of Service/Payment

After the client has gone through the registration form on our website,, and has transferred the due amount to our bank account, the purchase of the service is complete and services can begin. If, the client has not completed the payment, after he has signed up for the service on our website through the registration form, the client can not access or use our services.

Refund Policy

Clients can ask for a full refund, at any time, before they have received their house offer on their personal emails that were presented during their registration for the services on our website: Once the offer for an accommodation has been sent, the client is obliged to accept or refuse it, within 24 hours after receiving the email, and there will be no refund afterwards unless the room has been rented out to another tenant or the lessor has declined his offer of the accommodation, in that 24 hour window period, after receiving the offer.

Termination of Service

We may terminate or suspend access to our Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, disclaimers, indemnity and limitations liability.


SimpleStay website is visited at one’s own expense and risk. SimpleStay excludes any liability for any damages as a consequence of visiting our website, the use of information obtained from this websites, software and/or services or the impossibility of being able to consult any web pages at any time.

SimpleStay reserves the right to change or terminate any web pages (or have them changed) at its own discretion with or without prior notification. SimpleStay is not liable for any consequences these changes or terminations may have.

SimpleStay does not accept any liability for the content of the information supplied by third parties also including and in particular students and suppliers of SimpleStay. This also includes and particularly applies to material originating from the use of SimpleStay blog page. This also includes but does not exclusively refer to copyright infringement or any other acts of violation against intellectual property belonging to third parties.

SimpleStay does not accept any liability for direct or indirect damages that occur because of the content of the information on the website of SimpleStay or of their services whether or not this information was supplied by third parties, its employees, and also including and in particular students and suppliers of SimpleStay. SimpleStay therefore reserves the right to change and or remove the information supplied by third parties if this information offered by or already added on to the website is in conflict with the law, the interests of other (internet) users, other third parties or conditions and/or rules & regulations of SimpleStay.


SimpleStay respects its website visitors’  and clients privacy and ensures that personal information that is supplied by clients during their registration procedure or during signing up for the newsletter or by using the contact form will be treated confidentially. Personal details that are entered and collected onto our website are not sold on to commercial organisations for marketing purposes. However, these details can be used by SimpleStay itself for marketing purposes for its own benefit. By giving these details you agree with this kind of use. For more information please read our complete Privacy Statement.


This website is protected by copyright of SimpleStay. The content may therefore not be multiplied, changed and/or made public without prior permission. Please contact the web editors for more information at: [email protected]